BIOZONE INTERNATIONAL publishes educational print publications and digital teaching and learning resources including eBooks and online resources such as BIOZONE Academy.
This policy applies to the processing of your information by BIOZONE Learning Media (UK) Ltd or BIOZONE International as data controller. The data controller decides how your information is used and protected. We take your privacy and our responsibility to protect your information seriously and will take care in use and handling of your personal data.
Read our privacy notice to understand:
- Who we are
- What information we collect about you
- How we use information we collect about you
- Who can see your information
- When we share your information
- How we look after your information
- How long we keep your information
- International Transfers of your information
- Rights and choices
WHO WE ARE
BIOZONE Learning Media (UK) Ltd is a wholly owned subsidiary of BIOZONE International.
BIOZONE Learning Media (UK) Ltd is a limited company registered in Scotland under company number, SC187166 with our office address as set out below.
You can contact us as follows:
Address: Lasyard House, Underhill Street, Bridgnorth, Shropshire, WV16 4BB, United Kingdom
Email: [email protected]
WHAT INFORMATION WE COLLECT ABOUT YOU
Information you provide
During your interaction with us, whether via our websites, by email, through completion of surveys, use of our apps or by any other means, you may provide information to us which might include [such as] your name, name of school or college, address, email address, phone number, and the science subjects you are interested in, in order to provide you with information or reply to your queries. If you are creating an account you will provide a password and if you are ordering products or services from us you will provide your payment details. Your information includes anything which identifies you so if you contribute to a blog or provide other user generated content to us it may include personal information.
If you are a teacher or parent you or your school or college / institution may have provided information about you to us which we will process as described in section ‘How We Use Information About You‘. This information may include your name, job title, name of school or college, address, email address, telephone number, subject preferences.
If you are a student, your school or college will have provided information about you to us which we will process on your school’s behalf or for the purposes of providing services to you as described in section ‘How We Use Information About You‘. This information about you as a pupil may include your contact details.
We collect your information when you:
- create an account in our website;
- download free samples of our books in our website
- subscribe to a free ebook trial or license on our digital platforms such as BIOZONE Academy
- are added as a user to BIOZONE Academy
- subscribe to our newsletters
- apply for an inspection or inspection copy of a workbook
- apply for technical support assistance from BIOZONE
- interact or correspond with us by letter, phone, email or via our website
- complete one of our surveys
- use our mobile devices or website applications (apps)
- interact with us in person at science events and conferences
- submit contributions to our website by post or via our website or our author contact form
- order workbooks, digital/eBook or other products from our website
- enter a prize competition or draw
- submit permission requests
- apply for electronic materials for visually impaired and print disabled materials
- registration of digital products or services
Protection of Personal Data
You are responsible for ensuring that personal data is transferred to us securely. We will take all reasonable precautions to ensure that all the personal data that is submitted to us for the purposes above remains secure and have procedures to protect the storage and disclosure of personal data. You must ensure passwords are not shared and are kept securely.
Cookies and how you use our website and apps.
Our website may include links to third party websites, plug-ins and applications. By clicking on those links or enabling these connections you may allow third parties to collect or share data about you. We do not control these websites and are not responsible for their privacy notices. Please ensure that you read the privacy notices on any such external websites.
HOW WE USE INFORMATION ABOUT YOU
We use your information lawfully. We do not sell your information to third parties. However we may share your information as set out in the section ‘When We Share Your Information‘. The details of how we use your information and the legal bases for our use are set out below:
We may use such personal data collected to:
- process your request, for example, to purchase products or access services and to administer your account
- communicate with you and provide information about our products and services
- send you marketing communications about products, services, activities, promotions or other matters that we feel may be of interest or use to you
- contact you about products you have bought or services you have subscribed to
- communicate with you and your school to provide Support services to Digital platform offerings
- analyse your use of our websites, our apps and response to our communications and improve the services we offer, including personalising our communications with you.
If you are a student your school will have provided information about you to us which we will process on its behalf in order to:
- support your learning
- mark assessments and record assessment results
- assess the quality of our services
We will process your data for these purposes in accordance with instructions from your school and will report on the outcome of our services to your school. We will not give information to any third parties (other than the contractor providing services to us with whom we have an agreement) without the consent of your school. Where possible we will anonymise personal data.
If you are a teacher or staff of a School or college, we will process your information provided to us by your School or by you:
- to support your teaching and use of any digital platform products
- to process any orders you make for products and services on behalf of the School or Institution or on your own behalf as the case may be.
- Obtain feedback from you in surveys relating to our products and services/ educational topics
When we have your consent to contact you, we may use your information to:
- to keep in contact with you and provide you with marketing communications about our news, events, authors or books and those of other BIOZONE companies that we believe may interest you;
- tell you about new website features or services;
- send you newsletters;
In the following circumstances we will use your information to carry out our contract with you:
- to process your requests to purchase our products from our website;
- to provide customer service and support;
Sometimes we will use your information on the basis of our ‘legitimate business interests’ (legitimate interests). This means our legitimate interests in conducting and managing our business and our relationship with you.
Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you, particularly where we process children’s personal data. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing you have rights and choices which include the right to object (please see the section headed ‘Your Rights and Choices’).
We may use your information for the purposes listed below on the basis of our legitimate interests:
- to contact you about products you bought from us;
- to contact you about submissions you made or content you provided to us;
- to respond to your queries and correspondence;
- to collect and store accurate data of our customers
- to administer your account with us;
- to deal with enquiries or complaints as necessary to provide customer support in providing the correct products and services to our website users;
- to carry out aggregated and anonymised research about general engagement with our website in providing the right kinds of products and services to our website users;
- to measure or understand the effectiveness of advertising;
- to deliver relevant advertising and make relevant recommendations and suggestions to you about our products and services;
- to analyse your use of our websites and apps and your responses to our communications;
- to personalise, enhance, modify or otherwise improve the services and/or communications that we provide to you;
- to create our educational analysis tools
- to mark assessment tests
- to prepare aggregated benchmarks for the purpose of building educational tools and performance indicators from the results of anonymised data
- to detect and prevent fraud and unauthorised access or illegal activity;
- to improve security and optimisation of our network sites and services including troubleshooting, testing and software development and support;
- to operate a safe and lawful business or where we have a legal obligation;
- to enable us to comply with our policies and procedures and enforce our legal rights, or to protect the rights, property or safety of our employees;
- to process any job applications you submit to us
WHO CAN SEE YOUR INFORMATION
Your information may be processed by our staff or by the staff of third parties we work with to deliver our business. Processing can mean any activity that involves the use of information about someone that can identify them. All uses, for example, obtaining, recording, storing, disclosing, organising, retrieving, deleting and destroying are types of data processing. We take measures to ensure that third parties processing your information on our behalf are acting lawfully in accordance with our instructions and are subject to appropriate confidentiality requirements. We also have adequate technical and organisational safeguards in place in our company and with third party processors to protect your information. Third party processors of your information include:
- our website hosts and operators, IT support providers, database operators, site analytics providers and software developers;
- our marketing or publicity services providers;
- our editorial and production service providers, peer-reviewers, third-party manuscript readers
- our financial services and payment service provider;
- our warehousing and delivery service providers;
- our auditors, technical consultants and legal advisors;
- our fraud detection services;
WHEN WE SHARE YOUR INFORMATION
We share your information with our parent company. Where we share your information outside our group of companies you will be asked to consent to a third party sharing your information and if you choose to give your permission any interaction you have with a third party is governed by their privacy terms. The third party becomes a joint data controller of your information with us. This means that the third party can make decisions about how to use your information. Before we share your information we require third parties to enter into a data sharing agreement which stipulates that they must maintain appropriate security to protect your information from unauthorised access, processing or use.
We will share your information with the following third parties:
- selected marketing partners;
- Salesforce.com Inc. which manages our customer relationship system (Sales Cloud) to ensure up to date and accurate contact details for teachers, schools and customers and purchase records are maintained.
- Third party software providers that host and manage our digital platforms so as to provide access to our digital content. Agreements of privacy to keep customer data secure have been made to ensure your data is safeguarded.
- any other third parties (including legal or other advisors, regulatory authorities, courts and government agencies) where necessary to enable us to enforce our legal rights, or to protect the rights, property or safety of our employees or where such disclosure may be permitted or required by law or where we have a legal obligation to do so
HOW WE LOOK AFTER YOUR INFORMATION
We look for opportunities to minimise the amount of personal information we hold about you. Where appropriate we anonymise and pseudonymise your information. We use appropriate technological and operational security measures to protect your information against any unauthorised access or unlawful use, such as:
- ensuring the physical security of our offices, warehouses or other sites;
- ensuring the physical and digital security of our equipment and devices by using appropriate password protection and encryption;
- maintaining a data protection policy for, and delivering data protection training to, our employees;
- limiting access to your personal information to those in our company who need to use it in the course of their work and ensure it is kept behind a user password verification system.
You are responsible for ensuring that passwords are not shared and are kept securely.
HOW LONG WE KEEP IT FOR
We will retain your information for as long as is necessary to provide you with the services that you have requested from us or for as long as we reasonably require to retain the information for our legitimate interests, such as for the purposes of exercising our legal rights or where we are permitted to do so for purposes of academic, literary expression and research purposes. We operate a data retention policy and look to find ways to reduce the amount of information we hold about you and the length of time that we need to keep it. For example:
- we archive our email and paper correspondence regularly and destroy unnecessary information;
- We operate a best practice email retention policy requiring password protected folders and departmental shared drives to provide restricted access to information;
- We conduct regular access reviews to keep access profiles and policies up to date;
- We conduct periodic review and purge cycles of documents in accordance with our document retention policy;
- we retain information relating to orders, refunds and customer queries for approximately 7 years;
- we retain information relating to commercial contracts for approximately 7 years after expiration or termination whichever is the sooner;
- we maintain a suppression list of email addresses of individuals who no longer wish to be contacted by us. So that we can comply with their wishes we must store this information permanently;
- in the case of digital products (including eBooks and BIOZONE Academy), we will delete your account details 2 years after the end of your subscription period unless you request us to delete it earlier.
- we destroy CVs and related information from job applicants who have not been shortlisted for interview once the recruitment process is complete. The shortlisted candidates’ CVs and related information is kept until after the successful candidate’s probation period, which can be 6 months from their start date.
INTERNATIONAL TRANSFERS OF YOUR INFORMATION
Our company is located in the UK.
Whenever we transfer your personal information out of the European Economic Area (EEA) we will take all steps necessary to ensure that it is adequately protected and processed in accordance with this Privacy Notice by using all appropriate cross-border transfer safeguards such as:
- by entering into the European Commission’s Standard Contractual Clauses with the provider which give personal data the same protection it has in the EEA; and
- where the provider is in the US, the EU-US Privacy Shield if the provider is part of the EU-US Privacy Shield Framework.
Please contact us if you would like additional information on the specific means used by us when transferring your personal data outside of the EEA.
YOUR RIGHTS AND CHOICES
Your Right to Object
You have the right to object to our using your information for direct marketing and on the basis of our legitimate interests (refer to ‘How We Use Your Information’ above to see when we are relying on our legitimate interests). If you want to do this you can contact us using the details in the section ‘Who We Are‘.
Your Right to Withdraw Consent
The right to withdraw your consent for our use of your information in reliance of your consent (refer to ‘How We Use Your Information’ to see when we are relying on your consent), which you can do by contacting us using any of the details in the section ‘Who We Are‘.
Your Other Rights and Choices
You also have other choices and rights in respect of the information that we hold about you, including:
- the right to request access to the information that we hold about you to check that we are acting lawfully;
- the right to receive a copy of any information we hold about you in a structured, commonly-used, machine readable format;
- the right to request that we transfer your information to another service provider in a structured, commonly used, machine-readable format;
- the right to ask us to correct information we hold about you if it is inaccurate or incomplete;
- the right to ask us, in certain circumstances, to delete information we hold about you;
- the right to ask us, in certain circumstances, to restrict processing of your information.
You may exercise your rights and choices by contacting us using the details above ‘Who We Are‘.
You can also prevent processing for marketing activities by checking certain boxes on forms that we use to collect your data to tell us that you don’t want to be involved in marketing.
Your Right to Complain
Please contact us if you have any questions or are unhappy about the way your information is used. We hope we will be able to resolve any problems or issues you may have.
You also have the right to lodge a complaint about us and our use of your information to the UK Information Commissioner’s Office (https://ico.org.uk/) or the relevant authority in your country of work or residence;
CHANGES TO THIS PRIVACY NOTICE
We may make changes to this Privacy Notice from time to time. We will post any changes to our site.
This Privacy Notice was updated on the 1st October 2021