FAQ

What is a Personal license?

A Personal license is 12-month student access to a BIOZONE title through the BIOZONE eBooks platform. Users that purchase Single User licenses are unable to interact with other eBooks users.

Why can I not order multiple of the same product?

This site is reserved for Personal licenses which allow student users to receive 12 months of digital access to their BIOZONE titles.

eBooks can be purchased within a School license which has access to more features and

School licenses must be purchased in class sets of at least 20 eBooks, you can find more information about School licenses through the following link:

https://www.thebiozone.com/ebooks/school

How do I access my Personal license?

When you purchase a Personal license through this site an account will be generated using the email address you have provided.

After purchasing, you will receive a confirmation email with your login details.

Go to the site ebooks.thebiozone.com, enter your details and you will have access.

Where can I get support for my eBook account?

From the eBook platform, select the (?) icon in the top right of the screen. Here you will find support material and the ability to contact our IT support team without leaving the eBooks platform.

What features are available through the Personal license?

Titles provided within a Personal license are in the eBook format. You can find out more about what features are available through this format through the following link

https://www.thebiozone.com/ebooks/personal/

How quickly will I receive my license after purchase?

Once your purchase is confirmed, an eBooks account will automatically be created for you.

Login details will be provided within your confirmation email.

What payment methods can I use?

We use Stripe for our online payment processing. We accept Visa and Mastercard.

I didn’t receive a confirmation email. What do I do?

Contact our friendly IT support team at [email protected], they will be able to provide access to your account.