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Product Returns

Goods are returned at your expense.

Returned goods must arrive in original condition otherwise you will be charged for them.

Unused workbooks (in original condition) may be returned for a full credit (less the original shipping charge) no later than 30 days following delivery.


You must first contact BIOZONE for a Returned Merchandise Authorisation (RMA) number to return goods.


Returned goods will not be accepted nor any credit given without an RMA number accompanying the returned goods.


Please note that this applies to print product only – our software is sold on a firm sale basis.

Baker & Taylor Publishing Services
Attn: Warehouse – BIOZONE
30 Amberwood Parkway
Ashland, OH, 44805